How long will it take for my order to ship?
As all of our products are custom printed, orders generally will ship out within 7 – 10 business days.
Can I add something else to my order?
We are not able to add items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to an order. Please double check that your cart is complete before purchasing.
Can I cancel my order?
Because orders are processed so quickly, we cannot cancel orders.
Can I change my shipping address for the order?
We cannot guarantee it. Make sure to double-check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will check to see if it is able to be changed.
My address was incorrect and now my order is being "Returned to Sender."
If an item is returned to sender, due to an incorrect or un-deliverable address, the customer will be responsible for the cost of reshipping the item. If you wish to cancel your order, your order will be refunded minus the original shipping costs.
If a customer wishes to re-ship a returned order, they will be responsible for any reshipment costs.
I received a damaged product...what do I do?
Please send an email with a photo of the damaged product to: firstname.lastname@example.org. Please include your order number and name. Damaged products must be reported within 2 weeks of delivery to qualify for a replacement.
Do you ship internationally?
Absolutely! All of our products, however, will be viewed and purchased online in US dollars. The customer is responsible for all duties and customs. These vary from country to country. Contact your customs office in regards to duties, customs, taxes, etc. Shipping times vary depending on the country.
Do you offer bulk discounts?
If you are interested in a bulk discount, please email us at email@example.com and we would be happy to discuss the possibilities.
All sales are final. We do not accept returns. Please read all product descriptions carefully and thoroughly before purchasing. Refused shipments are subject to a restocking fee. Please contact us for more details at firstname.lastname@example.org.
Can I apply your discount code from today on my order I placed yesterday/last week? Can I apply last weeks discount code to today's order?
Unfortunately, we cannot honor current discounts codes/specials on a past or future order. Similarly, we cannot apply expired discount codes to your order. (Please check our newsletters and social media posts for expiration dates)
We hold sales often throughout the year for you to take advantage of. Be sure to subscribe to our newsletter to be among the first to find out when these are available!
Have another question that we did not answer? Please email us at email@example.com.